Privacy Notice

This Privacy Notice explains how Pistolo may collect, use, store and protect personal information when players visit the website, create an account, use casino or sportsbook services, make payments or contact support.

By using the website, you confirm that you understand how your information may be handled as part of account management, security checks, payments and customer support.

Information We May Collect

When a player creates an account or uses Pistolo services, the platform may collect information needed to operate the account and meet legal or security requirements.

Name, date of birth and contact details.
Email address, phone number and residential address.
Account login details and profile settings.
Payment method details and transaction history.
Identity verification documents when required.
Game, betting and bonus activity.
Device, browser, IP address and website usage data.
Messages sent to customer support.

How Information Is Used

Personal information is used to keep the account working properly and to provide access to the casino, sportsbook, payments and support services.

To create and manage player accounts.
To process deposits and withdrawals.
To verify identity and complete KYC checks.
To prevent fraud, account misuse and payment abuse.
To provide customer support.
To apply bonuses, promotions and account settings.
To improve website performance and user experience.
To meet legal, regulatory and anti-money laundering requirements.

Account Verification

Pistolo may request verification documents before withdrawals or when account details need to be confirmed. This may include proof of identity, proof of address or confirmation of payment method ownership.

Verification helps protect player accounts, reduce fraud risk and support safer payment processing.

Payment Information

Payment information may be used to process deposits, withdrawals, refunds and transaction checks. Some payment details may also be shared with payment providers, banks or security services when needed to complete a transaction or investigate unusual activity.

Players should only use payment methods that belong to them. Third-party payment details may lead to additional checks or account restrictions.

Cookies and Website Data

The website may use cookies and similar technologies to remember user preferences, support login sessions, improve navigation and understand how visitors use the platform.

Players can manage cookies through browser settings, but some website features may not work correctly if cookies are disabled.

Marketing Communication

Pistolo may send information about account updates, promotions or service messages where permitted. Players may be able to manage marketing preferences through account settings or by following unsubscribe instructions in messages.

Important account, payment or security messages may still be sent even if marketing communication is turned off.

Sharing Information

Personal information may be shared only when it is needed for website operation, payment handling, verification, security or legal compliance.

Payment providers and banking partners.
Identity verification services.
Fraud prevention and security providers.
Game and platform service providers.
Customer support tools.
Legal or regulatory authorities when required.

Data Protection

Pistolo uses technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. These measures may include secure account access, transaction monitoring and internal security procedures.

No online service can guarantee complete protection, so players should also keep their login details private and use a strong password.

Data Storage

Personal information may be stored for as long as needed to provide services, manage the account, process payments, resolve disputes, prevent fraud and meet legal or regulatory requirements.

When information is no longer required, it may be deleted, anonymised or securely archived according to internal data retention rules.

Player Rights

Depending on location and applicable law, players may have the right to request access to personal information, correct inaccurate details, limit certain processing or ask for account data to be reviewed.

Some requests may be limited if the information is needed for legal, security, payment or anti-money laundering reasons.

Responsible Gaming Data

Information related to limits, cooling-off periods, self-exclusion or account restrictions may be used to support responsible gaming measures. These tools are designed to help players manage gambling activity in a safer way.

Players should treat casino games and sports betting as entertainment and use available limits or support options if gambling becomes difficult to control.

Third-Party Services

The website may include services from third-party providers, such as payment systems, game studios, verification tools or analytics services. These providers may process limited information needed to deliver their services.

External websites or services may have their own privacy rules, which players should review separately.

Changes to This Privacy Notice

This Privacy Notice may be updated from time to time. Any changes become effective once the updated version is published on the website.

Players are encouraged to review this page regularly to stay informed about how personal information is handled.

Contact

Players can contact customer support through the website if they have questions about this Privacy Notice, personal data, account information or privacy-related requests.